- Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public Dealing promptly and efficiently with telephone and email queries from customers
- Processing internet orders using Sage
- Processing email orders using Sage
- Scanning all paperwork on the system
- Preparing small quotes
- Providing information on part numbers etc. and some basic technical details
- Dealing with the carriers, chasing deliveries, obtaining POD’s, raising claims that may arise as a result of a failed delivery
- Maintains positive relationships with clients to ensure repeat and return customers
- Displays extensive knowledge about products and services
- Previous Customer Service or Call Centre experience
- Experience processing sales orders
- Friendly, enthusiastic and a good team player
- Excellent interpersonal and communication skills
- Excellent telephone manner
- Efficiency, accuracy, attention to detail
- Self-motivated and willing to take the initiative
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Excellent Customer service skills