Customer Service Advisor

Pertemps Redditch Commercial

Posted 6 days ago, valid for 19 days

Redditch, Worcestershire B97 5LN

£12.2 per hour

Part Time

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Sonic Summary

An exciting opportunity for a Customer Service Advisor is available with a leading employer in Redditch.
This is a temporary role for 3 months with the potential for permanent employment.
The position offers a salary of £12.20 per hour and requires prior call center or customer service experience.
Candidates should possess excellent communication skills and be able to handle customer inquiries via phone, email, and live chat.
The role involves flexible rotating hours from Monday to Friday, including one weekend shift every three weeks.

We have an exciting opportunity for a Customer Service Advisor to work for a leading employer based in Redditch. This is a temporary role with permanent opportunities available. The department is growing and there will be multiple opportunities. The purpose of this role is to ensure customers are number one priority by taking pride in the service they provide and to develop a 'first contact resolution' ethos to customers, stores, suppliers and all associated functions, to deliver a satisfactory outcome.Customer Service Advisor

Redditch
Temporary (3 months – potential to go permanent)
£12.20 per hour
Hybrid working after 2-3 weeks training in office
Monday to Friday (flexible rotating hours within 8am - 10pm) also 1 in every 3 weekends.

Customer Service duties include:- To be the first point of contact for customers via telephone, email and live chat.- To deal with all daily enquiries and or complaints generated by customers & stores- Provide a professional and timely response/resolve to customer concerns and enquiries.- To ensure that all customer contact is logged, as appropriate on the system.- To ensure customer contact, if escalated is directed to the correct department.Requirements:- Call centre / Customer Service experience is essential- Excellent Customer and communication skills, both written and verbal.- Telephone experience- Able to work effectively as part of a team.- Excellent administrative or customer service skills with the ability to prioritise your workload effectively with pace and urgency.- Computer literate - Microsoft Office

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