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- Â Make daily outbound calls to ensure co-ordination with customers and installers during installations.
- Receive phone calls from customers answering any general enquiries and complaints
- Liaise with Project Managers to ensure work is completed on time
- Work towards and achieve targets, Key Performance Indicators (KPI’s) for your region
- Log service calls and issues accurately in CRM system
- Ensure remedials are completed to customers satisfactions before signing jobs off
- Accurately update systems and reports
- Monitor and track status of all installs
- Execute all elements of the installation process to provide extraordinary customer experience
- Be the point of contact to follow-up any issues arising during installations in the cluster region
- Undertake the collection of monies from customers related to installations in the cluster region
- Support to ensure any outstanding works are completed within a reasonable time-period
- Check and submit invoice paperwork to ensure on-time payments are made
- Support in the complaints process (where applicable) to ensure complaints are handled quickly and efficiently
- Excellent communication engagement skills and customer awareness with the ability to respond with a caring & empathetic approach
- Customer Service experience
- Able to work under pressure and meet deadlines & targets
- Experience of Microsoft packages and Outlook
- Experience of dealing with customer complaintsÂ
