Customer Service AdvisorPermanent Monday to Friday 8-4pm Hybrid working 3 days in the office Redditch£24,000 per annumAre you looking for an opportunity in Customer Service ? Due to increased growth within the business I am looking for a confident Customer Service Advisor to join a busy after sales team based at a very successful company in Redditch.Our Client is looking for passionate people who understand the importance of putting customers first, who want to develop a career within a rapidly growing business who take pride in delivering excellent customer service. We are looking for someone technically minded as you will be supporting customers with any issues they have with their products ( all product training will be given)Customer Service Advisor main Duties will include:-Providing Customer Service to the companies high profile clients.Dealing with any after sales queries and questionsBe able to resolve minor problems with products over the phone (training will be given)liaise regularly with parent company and product managers to resolve customer queries where neededArrange repair or service calls with engineers where necessaryEnsure that the sales call process and the companies compliance procedures are adhered to at all times.Make outbound calls to customers regarding after-sales care .Ensure that accurate and detailed notes are input into our CRM system following any contact with a customer.Take overflow leads into our sales teamTake inbound calls as and when necessaryThe successful Customer Service Advisor candidate will have the following skills and experience:Fantastic Telephone Manner and strong customer service experience on the phoneConfident on the phone answering queriesBe confident to deal with complaints as this is working in an After Sales teamHave previous Customer Service or Call Centre experienceTechnically minded be able to think logically to support customers with product issues ( full product training will be given) If you think you have the skills and experience that my client is looking for then please email me your CV to
Back to searchCustomer Service Advisor
Pertemps Redditch Commercial
Posted 12 hours ago, valid for 8 days
Redditch, Worcestershire B97 5LN
Full Time
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Sonic Summary
- The position is for a permanent Customer Service Advisor in Redditch, offering a salary of £24,000 per annum.
- The role requires candidates to work Monday to Friday from 8 am to 4 pm, with a hybrid working arrangement of three days in the office.
- Applicants should possess strong customer service experience, particularly in a call center or similar environment.
- The ideal candidate should be technically minded and able to handle after-sales queries and complaints confidently, with full product training provided.
- To apply, interested individuals should submit their CV via email.
