- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Maintain accurate records of customer interactions and transactions.
- Liase with other departments to ensure a seamless customer experience.
- Provide feedback on the efficiency of the customer service process.
- Perform administrative tasks as needed.
- Previous experience in customer service or admin related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.