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Collections Agent
Monday-Friday (hybrid after training)
Up to £23,999 DOE + monthly bonus (£28-32k OTE)
Redditch
Do you have experience working in a collections, credit control or debt recovery role?
If you do, please read on as we are proud to be representing a leading financial services business based in the Birmingham area that is currently looking to grow its collections team.
Based at our modern and easily accessible offices, you’ll be joining a fast-paced customer focused team that answers telephone calls on behalf of local authority clients throughout England and Wales.
Collections Agent role:
- You will be dealing with inbound and making occasional outbound calls to customers to recover outstanding payments.
- Handle difficult conversations with customers in a professional and empathetic manner.
- Accurately input information taken during your conversations on to the CRM system updating customer progress and details.
- Following compliance and regulations set out by the business.
- Occasionally negotiating with customers on live chats.
- Dealing with customer payment details and negotiating agreements.
- Constantly strive to deliver an excellent level of customer service.
Collection Agent benefits:
- Fully paid training
- Excellent opportunity for progression
- Hybrid working once fully up to speed
- Monthly bonuses
- Pension contribution
- Holiday entitlement
- Free parking
Interested in knowing more?
CLICK APPLY.
Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.
