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Collections OfficerRedditch (office based)£22,500 - £23,500 p/a + commission (OTE £28,000 - £32,000 p/a)Bell Cornwall Recruitment are delighted to be working with a leader in the debt recovery sector. Due to expansion, they are looking for a Collections Officer to join their contact centre team in their Redditch office.The Role of a Collections Officer:This role requires you to remain professional, polite and understanding towards customers, some customers may be more challenging than others, but you will be fully trained before we ask you to make your first phone call. You will receive ongoing support and training within the role to enable you to continue to grow and succeed. Duties include (but are not limited to):
- Answering calls from customers that owe money to our local authority clients.
- Occasional outbound calls to those who have failed to make payment / contact.
- Occasionally negotiating with customers on live chats.
- Taking payments.
- Completing basic affordability checks and income and expenditures forms.
- Negotiating payment arrangements where a customer cannot pay in full.
- Identify vulnerable customers.
To be successful, you must be able to demonstrate:
- Customer service or contact centre experience.
- Excellent communication skills - able to interact effectively at all levels.
- A positive attitude and strong work ethic.
- Confident, professional phone manner.
- Able to work in a fast-paced environment with the ability to provide information quickly and clearly.
- Confident in dealing with customers over the telephone - often in difficult circumstances.
- Friendly and empathetic, with good active listening skills.
This is an excellent opportunity for a call centre agent looking for a new challenge in a rewarding environment.
Interested? Please click the 'APPLY' button now!
BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.
BELL CORNWALL RECRUITMENT
We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.
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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)
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