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A fantastic opportunity has arisen for Telephone CollectionsAgentsto join a long standing and successful company based in Redditch, this role is working in the office 3 days and home 2. This is a growing company who offer fantastic support and training programmes to ensure you will be successful in this position.Due to continued growth, they are looking for ambitious candidates who are looking for a long-term career and they will offer you the training and personal development in return for your hard work.
Outbound Telephone Collections Agent
Redditch
Permanent
37.5 hours a week
22,000 - 23,999 salary,OTE of 6k+
Duties:
- Making inbound or outbound calls to customers that owe money, collecting payment ensuring a high standard of customer service and empathy.
- Outbound calls to customers who have failed to make payment or contact
- Obtaining questionnaire details from customers who may be in financial difficulties and making appropriate recovery decisions
- Negotiating payment arrangements in accordance with company guidelines should payment in full not be obtainable
- Refer cases to other departments where necessary to meet needs of vulnerable customers
- Review and update database with high levels of accuracy
- Sign-post customers with financial difficulties to non-profit debt advice agencies.
The successful candidate will have the following skills and experience: -
- Confident telephone manner
- Debt recovery, Collections, Customer Service / Call Centre would be very advantageous
- Excellent communication skills
- A positive attitude and strong work ethic with a friendly and empathetic nature
- Computer literate - use of Microsoft Systems
- Able to work to own initiative and work well under pressure in a fast-paced environment
