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Call Centre Team Manager
Salary - £36,800
Monday-Friday 9am-5pm
Do you have experience working as a Call Centre Team Manager?
If you do, please read on as we are proud to be representing a leading financial services business based near to Birmingham that is currently looking to grow its call centre team.
Based at our modern and easily accessible offices, you’ll be joining a fast-paced customer focused team that answers telephone calls from customers based across the UK.
Call Centre Team Manager duties:
- Responsible for the management of a team of collectors and all aspect of their performance, resolving issues as they arise.
- Lead, motivate and manage collectors both individually and as a team, to achieve set targets, objectives & timetables utilising documented 1-2-1’s, coaching, sampling and feedback.
- Set, communicate, and monitor revenue targets daily / weekly / monthly for both individual collectors and the team.
- Performance manage any collector who has not met performance or revenue delivery through the contact centre performance management process.
- Monitor contact centre dashboard ensuring delivery of business objectives through SLA's and KPI's, ensuring calls are answered professionally and in line with company procedures, exceeding customer expectations.
- Work closely with dialler / campaign managers to ensure call demands are being met.
Call Centre Team Leader benefits:
- Pension scheme
- Life assurance
- 28 days holiday
- Ongoing training/development
- Free On-Site Parking
- Refreshments
- Company Life Assurance Plan
- Smart Casual Dress Code
The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
Interested in knowing more?
CLICK APPLY & we will be in touch immediately with more information.
