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Location: Redditch Borough Council
Working Hours: 37 hours per week
Pay Rate: 14.17 per hour
Work Mode: Hybrid (2 days in office)
Duration: 3-month temporary contract with potential of permanent role and progression in housing sector
About the Role:
Redditch Borough Council is hiring a Housing Income Advisor to manage former tenant accounts and support debt recovery on garage and sub-accounts. The role involves close collaboration with Income Officers to help tenants sustain tenancies, live independently, and prevent homelessness. You'll play a key role in supporting service initiatives, responding to tenant inquiries, and managing debt cases according to council policy and procedures.
Key Responsibilities:
- Manage former tenant debt accounts and assist in debt recovery
- Provide initial tenancy advice, including Universal Credit and benefit guidance
- Respond to tenant inquiries and liaise with internal colleagues for effective case management
- Support promotional arrears campaigns and outreach
- Maintain accurate case files and independently manage a caseload
- Handle tenancy-related queries, including disrepair and Home Buy
- Relevant experience in a customer service or housing role
- Strong organisational, communication, and IT skills
- Proactive, resilient, and capable of managing a varied caseload
- Skilled in sensitive communication and customer engagement
- Team-oriented with strong networking and collaboration skills
If you are interested in the role, we encourage you to apply.
