Field Service Lead

Field Service LeadLocation: Redditch, UK (International travel up to 50%)Job Type: Full-time, Permanent

Benefits:

• 25 days holiday + 8 bank holidays (option to buy 5 more)
• 7% employer pension contribution
• Westfield Health cover & Employee Assistance Program
• Death in Service (4x salary)
• Cycle & Electric Car Scheme (eligibility applies)
• 10% salary in shares after 1 year
• Costco membership option
• Enhanced maternity & paternity policies

About the RoleWe're seeking a Field Service Lead to act as the first point of contact for in-field technical support, ensuring quick and effective issue resolution. You'll work closely with customers, service partners, and internal teams, conducting on-site investigations, coordinating repairs, and improving service processes. This role is key to enhancing aftersales support in the growing vehicle electrification sector, with strong career development opportunities.

Key Responsibilities

• Technical Support & Troubleshooting - Investigate and diagnose issues with eCompressor systems, conducting on-site inspections and limited repairs to minimise downtime.
• Customer & Service Network Support - Work with OEMs and service centers to ensure timely, effective solutions, offering technical guidance and training where needed.
• Issue Tracking & Coordination - Maintain detailed records of in-field issues, warranty claims, and service activities, ensuring efficient tracking and resolution.
• Process Improvement & Compliance - Support the development of service procedures, ensuring compliance with best practices and quality standards.
• Collaboration & Feedback - Act as the voice of the customer, providing feedback to engineering and product teams to drive continuous improvement.

Requirements

• HNC/HND or equivalent in a technical field (electrical/mechanical focus beneficial)
• Experience in field service supporting electro-mechanical systems
• Strong problem-solving, communication, and report-writing skills
• Process-driven, organised, and adaptable to a fast-paced environment

Desirable

• Background in automotive supply chains, vehicle mechanics, or quality processes (8D, APQP, PPAP)
• Experience in vehicle mechanics, electronics, or compressor systems

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