Technical Services Manager

We have an exciting opportunity to appoint a Technical Services Manager based in Warwickshire.

Working as part of asmallteam you will contribute to the effective delivery of a wide range of business-critical functions. Reporting to the Contracts Manager, the Technical Services Manager will supervise all aspects of Hard Maintenance and Minor Project works to a multi-site estate spread throughout the County. This includes Planned and Reactive Maintenance - electrical, mechanical, fabric repairs, specialist subcontractors.

GRAHAM is not just one of the UKs leading Total FM providers - were also a trusted partner, committed to enhancing the experience and making the lives of our clients easier. Your varied, and valued, contribution will help us create a hassle-free environment. Were committed to investing in our people and creating the conditions for them to excel.

The Technical Services Manager will be responsible for:

• Ensuring service delivery is of the highest level and meets and exceeds the contract SLAs/KPl's
• Assist with providing quotations for minor project works
• Managing our team of Engineers and planning their workload to maximise efficiency
• Ensuring that all planned and reactive repairs are completed on time and to the highest quality
• Manage through to completion minor works via a mixture of supply chain partners and direct staff
• Ensuring contractual obligation and comply with the Company's rules and procedures when working on our Clients premises
• Liaise with the Helpdesk service and ensure the timeliness and accuracy of the information contained within (a full time Helpdesk Administrator will provide support)
• Organising and arranging the delivery of parts and managing an appropriate level of stock
• Integrate into the Clients Estates Team and provide technical advice and assistance to the Client and adopt a can do attitude at all times
• Monitoring our own team and sub-contractors by carrying out audits on work completed and instigating corrective action if required
• Supporting the business by effective communication, promoting efficiency and innovation
• Support the organisation of the call out rota and be point of escalation for out of hours work and emergencies
• Manage the asset management system

The successful candidate will communicate daily with various stakeholders, both internal and external and at varying levels of seniority. The ability to communicate clearly and appropriately both written and verbally is essential.

This job description is intended to give the post holder an appreciation of the role envisaged for the Technical Services Facilities Manager and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Essential

1. Demonstrate relevant previous experience in Managing Maintenance and Minor Works on a multi-site estate
2. Have a track record in delivering Building, Mechanical, Electrical and Specialist Maintenance Services
3. Demonstrate a strong knowledge of all Mechanical and Electrical Services with previous experience and/or qualifications
4. Demonstrate knowledge of all aspects of statutory compliance
5. Excellent communicator with the ability to integrate into the Clients Estates Team and leadership skills
6. Sound commercial and administration skills with an understanding of the importance of paperwork and the accuracy and timeliness of submission of same
7. Experience in planning workload and labour resource
8. Sound administration and IT skills with demonstrable proficient use of the full Microsoft package to include: Excel, Word, PowerPoint, Project
9. Full current UK drivers licence
10. Ability to successfully complete Non-Police Personnel Vetting

Desirable

1. Third Level Qualification or Relevant Management Experience
2. Experience in using Facilities Management Software
3. CSR Site Safety Supervisor
4. Demonstrate knowledge of all aspects of statutory compliance
5. Have a clear understanding of the commercial requirements within a maintenance environment
6. Understands the local Facilities Management and Maintenance Market - Can identify local supply chain partners