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Homelessness & Housing Solutions Officer - Local Authority
We are currently working in partnership with a Local Authority to appoint an experienced Homelessness & Housing Solutions Officer to join their Housing Services Team!
Role Overview:
Within this role, you'll provide professional, customer-focused homelessness and housing solutions, prioritising prevention and relief. You'll be the first point of contact, handling inquiries, resolving cases where possible, and coordinating referrals when needed.
Key Responsibilities:
- Ensure the council meets its legal housing and homelessness obligations.
- Support Homelessness, Housing Solutions, Voids, Allocations & Lettings teams.
- Deliver high-quality, customer-centric housing advice with a focus on equality and respect.
- Manage inbound calls professionally within service level targets.
- Secure temporary accommodation for emergency homelessness cases.
- Promote and assist customers in using digital self-service options.
Requirements:
- At least 3 years of experience in Homeless & Housing Solutions
Interested?
Apply now!Contact Sophie on and hit the apply button!
At Spencer Clarke Group, we connect you with the best career opportunities, offering expert market knowledge and career advice.
Referral Bonus: Know someone suitable? Earn up to £250! (T&Cs apply)
