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Assist with sales activities including fielding sales calls
Receive customer enquiries and create quotes on CRM system
Receive and verify customer purchase orders, including customers personal information and account/payment details; ensure that are added into CRM system correctly.
Process sales orders on MRP/CRM system; checking them for accuracy to ensure RFT
Organise delivery through specified couriers using their own websites
Contact customers by phone or email to answer queries and obtain missing information
Process customer invoices through the CRM system and customer portals
Maintain and update sales and customer records on CRM system
Actively communicate and liaise with other internal teams to ensure that company objectives are met
Manage personal and sales email inboxes
Ensure data accuracy and consistency within the CRM, regularly conducting audit and cleaning tasks to maintain data quality.
Provide training and support to CRM users, addressing technical issues and offering guidance on best practises.
Collaborate with the sales and marketing teams to identify and implement improvements in CRM workflows and processes
Support marketing manager to coordinate marketing within HubSpot, including email marketing, landing pages, forms and social media posts
Mandatory Requirements
Proven experience in a sales administration, CRM management, or similar role
Excellent communication and interpersonal skills
Strong organisational and multitasking abilities
Proficiency in Microsoft Office Suite particularly Excel
A pro-active attitude with a commitment to continuous improvement
Key Skills and Competencies
Microsoft Office - Word, Excel, Outlook - Competent to Intermediate level
Proficiency in CRM systems (E.G. Salesforce, HubSpot, or similar)
Good customer service work ethic
Attention to detail
The ability to work individually and as part of a team
Excellent written and verbal communication skills
Good standard of general education
Please apply online or call Amanda Nash for more details
