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An exciting opportunity has arisen for an experienced Airtime Billing Manager to join our client's team in Surrey. You will be responsible for managing the UK airtime billing cycle, overseeing a dedicated team, and working closely with internal and external stakeholders to ensure accurate and timely billing. If you have a background in telecoms billing and a passion for delivering high-level customer service, this could be the perfect role for you.
Key Skills and Experience:
* Proven experience in airtime billing and provisioning, with a solid understanding of telecoms billing software and processes
* Leadership skills, with the ability to manage and support the UK Airtime Billing team
* Exceptional attention to detail, with the ability to identify and resolve issues quickly
* Advanced Excel skills, including pivot tables, charts, and lookup queries
* Excellent written and verbal communication skills, with the ability to interact confidently with customers and colleagues
* Strong organisational skills, capable of multitasking and prioritising tasks under pressure
Desirable:
* Experience in the Satcoms or Cellular sector
* Knowledge of SQL or Access
* Experience with Navision/Great Plains ERP systems
Duties and Responsibilities:
* Oversee and manage all aspects of the UK monthly airtime billing cycle, ensuring accuracy and timely completion
* Maintain and manage NIBS and third-party systems, ensuring customer accounts, billing profiles, and provisioning orders are correctly configured
* Support the Airtime Billing team with processing activations, deactivations, and changes to packages
* Ensure the timely resolution of any billing errors, responding to customer queries and resolving issues within agreed SLAs
* Run invoice processing and ensure validation and approval before issuing final invoices to customers
* Produce and present analytical reports to aid decision-making for senior management
* Manage Freshdesk ticketing queues, ensuring issues are categorised and resolved promptly
* Provide training and support on billing systems for internal teams and external customers as required
* Escalate and manage customer complaints, ensuring timely resolution
* Act as the subject matter expert for airtime billing and provisioning across the organisation, providing guidance to other teams
This is an excellent opportunity to step into a key role within our airtime team, offering the chance to lead a small, dedicated team and work across global projects. We provide a supportive working environment with opportunities for professional growth, as well as a competitive salary and benefits package. You'll be at the heart of our operations, ensuring the smooth and accurate billing of our airtime services while contributing to the company's ongoing success.
How to Apply:
If you have the relevant experience and a passion for delivering outstanding service, apply today to join our dynamic team and help drive our success in the airtime sector.
Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.
People. Technology. Connected.
Connexa Technology is acting as an Employment Agency in relation to this vacancy.
