Senior Credit Controller

Contract Type: 12-month FTC
Location: Redhill Surrey (parking on site)
Salary: £31,000- £33,000
Working pattern: Hybrid working- 2/3 days from the office

We are seeking a Senior Credit Controller to join our dynamic team. This role is crucial for ensuring our service operates successfully for our customers and meets business objectives. The ideal candidate will be a proven leader with a strong background in debt management and a passion for service excellence.

Day-to-day of the role:

Work collaboratively with colleagues across the business to ensure optimal service delivery.
Communicate effectively via telephone, email, and letter to ensure prompt payments.
Advocate and communicate business changes effectively.
Support and motivate the debt team to resolve enquiries efficiently and provide excellent service.
Investigate and correct issues related to billing, payments, refunds, and interactions with market and wholesalers.
Maintain regular contact with brokers, their customers, and direct accounts to provide market-leading service.
Take ownership of team performance, driving actions to maintain, streamline, and improve services.
Identify trends in performance and manage these through appropriate channels.
Ensure key department processes are regularly analysed and reported to identify any gaps or failures.
Manage customer portfolios to minimize aged/bad debt and recommend appropriate actions for uncollectable debts.

Required Skills & Qualifications:

Minimum of 5 GCSEs at grade C or above (including Mathematics and English Language), higher education preferred.
Proven leadership skills and experience in operational best practices related to debt management.
Strong knowledge of legal processes associated with debt management.
Excellent communication skills, both written and verbal, with the ability to negotiate effectively.
Strong organisational skills and the ability to manage own workload efficiently.
Experience in a utility customer service centre or similar environment is desirable.
Familiarity with Microsoft Office Suite, particularly Word, Excel, and Outlook.

Benefits:

Competitive salary package.
Opportunity to work in a supportive and dynamic environment.
Exposure to innovative and strategic operations within the utility sector.
Professional development and career advancement opportunities.