Customer Service Administrator

Position: Customer Service and Operations CoordinatorLocation: Redhill

HOURS 8.30AM TO 5PM  OFFICE BASED

Are you a detail-oriented professional with a passion for customer service and operational excellence? Join our client's team in Redhill and play a pivotal role in ensuring their customers receive top-notch service and support! As a Customer Service and Operations Coordinator, you will be at the heart of operations, handling everything from order processing to managing office facilities. Your responsibilities will include

Key Responsibilities:

Customer Fulfilment:

• Order taking and logging
• Packing and invoice generation
• Shipping and handling bookings
• Extended warranty support
• Managing and scheduling delivery servicing team

Account Management:

• Setting up trade accounts
• Credit control chasing via phone and email

Stock Control:

• Demo stock management
• Supporting shipping processes
• Dealing with customs, carriers, and VAT deferment
• Stock counting

Customer Sales:

• Handling technical calls and referrals to technicians
• Confirming RMAs and refunds
• Media services support, including Facebook and Mailchimp management

Office Facilities:

• Management of office facilities and services

Skills and Experience Required:

• Good telephone manner
• Willingness to speak to customers
• Attention to detail with the ability to work quickly and accurately

IT Skills:

• Proficient in Excel and MS Office packages
• Ability to use Mailchimp
• Understanding of social media packages and ability to respond to messages
• Ability to utilize photo images and create flyers