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Our client
We have recently partnered with an extremely fast growing business who have expanded significantly due to excellent service levels and increased client demands. They pride themselves by always going the extra mile to support their customers by understanding specific challenges and how their services can provide efficient solutions. They have a hugely supportive working environment in addition to excellent company benefits. Excellent team work is at the heart of what they do and you will receive training consistently as you understand more about the industry.
Hours: Monday - Friday- 9am - 5:30pm
Salary: £25k+
Job description
- Responsible for acting as the first point of contact for all incoming queries and dealing with them in a professional manner.
- Working toward SLA’s to make sure that all requests are processed in accordance with company standards.
- Achieving objectives in a daily basis in a close team dynamic.
- Recording all customer request information onto the system accurately with good attention to detail being applied at all times.
- Completing additional training as
Key skills
- Excellent communication skills both written and verbal
- Ability to multi task workload
- Organised
- Team player
- Customer service driven
- Good IT skills and attention to detail
What’s on offer
- Hugely supportive working environment
- Health and wellbeing benefits
- Company discount
- Career progression
