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Premier Work Support are recruiting for a Customer Service Advisor for one of our long standing prestigious Clients based just outside of Horley, Surrey.
This is a permanent role and the ideal candidate would have experience working in a Customer Service/Customer Sales environment. You should have an excellent telephone manner along with strong verbal and written communication skills.
Managing in-bound calls and working in a team of 3, you will be identifying and assessing customer's needs to achieve satisfaction. Resolving product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. Then following up to ensure resolution and trace back to the original source internally and liaise with the correct department.
You will also assist with placement of orders, refunds, or exchanges and help generate sales leads and pass to relevant department.
Experience required:
- Previous experience using CRM systems - training will be given on the client's bespoke system.
- Experience with speaking to customers on phone and previous experience from either a Sales or Customer Service environment.
- Good IT skills using Microsoft Word, Excel, Outlook.
- Processing orders and transactions.
The working hours are 08:00 - 17:00 - Monday to Friday.
Benefits include 28 days holiday, parking on-site and monthly company bonus scheme based on company performance.
If you have the skills and experience for this role please apply without delay!
