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Our client is seeking several dedicated Customer Services Advisors / Contact Centre Agents to join their dynamic team. This role involves managing a variety of customer service calls, providing support, and offering solutions to customer inquiries. The ideal candidate will excel in communication, problem-solving, and delivering exceptional service to enhance customer satisfaction.
Specific responsibilities of this role will include:
- Handle a diverse range of customer service calls with professionalism.
- Assess customer inquiries and issues, providing effective solutions.
- Offer clear and accurate information to assist customers, while maintaining a calm and professional manner.
- Provide reassurance and support to customers, ensuring a positive service experience.
- Accurately log details about customer interactions and transactions into a computer system.
- Coordinate with other departments as necessary to resolve customer issues efficiently.
The successful candidate will possess the following attributes:
- Proven experience in handling customer service calls, preferably in a call centre environment.
- Strong communication skills, with the ability to clearly convey information and resolve inquiries.
- Proficient in managing information using computer systems.
- Ability to maintain composure and customer focus while handling multiple tasks.
- A commitment to delivering high-quality customer service and enhancing customer satisfaction.
Full training will be provided.
