Internal Complaints Specialist

• Do you see yourself as a problem solver?
• Are you someone who likes to get to the bottom of an issue?
• Can you make decisions based on facts and findings?

Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv.Main duties will include:

• Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
• Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
• Considering possible regulatory breaches or operational incidents which could affect the business or customer.
• Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
• Recording findings and answering questions raised over the phone as well as email and on-line chat.
• Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation.

To enable you to complete the above tasks, you'll be trained on their product range and how each stage of the customer journey links up from the sale stage to on-boarding.What we can offer you at this stage:Initially we are able to offer this on an on-going temporary basis, but there has been a high success of temps being offered permanent contracts within the business, so don't let this put you off applying.

• You'll receive an hourly rate of £12.50 p/hour
• Weekly pay
• Paid holiday and enrolment in pension scheme after 12 weeks
• Central Redhill office location
• 9.00-5.15pm
• Mon to Fri
• 1 day a week WFH

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.KW14572