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Job Title: Specialised Debt Advisor
Location: Redhill, Office-based with some home working
Hours: 37.5 hours with flexible working policy
Role Overview:
- Manage Debt Management accounts and support Vulnerable Customers.
- Ensure effective debt collection and maintain high organizational standards.
- Adhere to all Debt Management procedures and company policies.
- Meet compliance, targets, objectives, and quality standards.
- Ensure procedures concerning customer’s health are followed and comply with guidelines.
Requirements:
- Good people skills and ability to manage difficult conversations and complex client situations.
- Strong numeracy and analytical skills.
- Flexibility and strong interpersonal skills.
- Diplomacy and assertiveness with a strong conviction.
- Ability to manage confrontation.
- Good time management and prioritisation skills.
- Confidence and ability to react quickly and efficiently to varying demands.
- Effective in finding solutions/resolutions to queries and disputes.
GREAT BENEFITS including private medical, car ownership scheme, starting 26 annual leave rising to 30 with long service.
