Resident Manager - Build to Rent

Resident Manager - Build to Rent

Location: Surrey

Salary: £35,000 - £38,000 plus Bonus

JSR have partnered with a leading Build to Rent Developer & Operator who are looking for a standout Resident Manager to oversee day to day operations of a new Build to rent scheme in Surrey.

Key Responsibilities & Accountabilities:

• Conduct viewings booked in by the Customer Hub/Site Team on request and follow through to reservation to ensure optimal occupancy.
• Communicate confidently with prospective tenants, current residents, all visitors, colleagues, couriers and contractors
• Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter.
• Look for ways to do things better, change and explore opportunities to raise expectations and standards.
• Drive customer/resident satisfaction across all platforms (Zendesk/Google/Homeviews/Hubspot).
• Meet set budgeted targets for occupancy, pricing, revenue and Net Promoter Scores.
• Complete Inventory check in and check out reports on homes using Inventory Base.
• Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues.
• Manage the Move out process including deposit release via the TDS Custodial scheme
• Accurately report and record all activity in line with controls, processes and policies.
• Ensure 100% accuracy of data recording in Yardi.
• Attend and participate in the planning of events and other resident experiences.
• Support the ongoing function of the office and availability to residents by manning phones, lobby spaces, parcels and adopting different Resident Manager roles if required due to holiday cover.
• Assist team members with ad hoc tasks where required.
• Manage Utility Bills for void units and updating utility companies with incoming and outgoing tenancies
• Oversee Parcel/Postal delivery services and collection and ensure compliance with the process and usage.

Qualifications & Experience

• ARLA or equivalent property qualification where possible (level 3 essential, level 4 desirable).
• Proven track record of outstanding customer service experience in lettings / property management.
• Intermediate to advanced computer skills, including Microsoft Office applications (Excel, Word, etc) and good industry related systems knowledge e.g. Yardi / RentCafe / Hubspot.

Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management, AST, PRS, Build to Rent (BTR), Facilities Management, Concierge and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.

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