- Completing the processing of contribution and HR data files.
- Train, support, and mentor junior associates.
- Monitor data file processing to ensure agreed targets and deadlines are met.
- Be a senior point of reference on technical issues and non-standard processing.
- Build and maintain technical, procedures and client knowledge through experience.
- Continuously seek to identify areas where the service to clients could be improved and communicate findings to your Team Leader.
- Complete checking of work completed by other members of the team.
- Work collaboratively with colleagues to ensure high levels of service are achieved.
- Encourage teamwork by sharing knowledge, ideas, and solutions.
- Provide an efficient, professional service to meet all client needs and to promote the WTW brand.
- Act as a contact point for clients and teams.
- Strong expertise in attention to detail.
- Previous supervisory experience
- Previous experience of mentoring and coaching individuals
- Good IT skills and knowledge of Microsoft packages
- Excellent verbal and written communication skills
- Numerical and accurate
- Display good time management skills and demonstrate ability to organise and prioritise own workload and of others
- Enthusiastic approach to getting things done
- Able to apply problem solving and analytical skills