IT Support Analyst

• Location: Redhill
• Job Type: Full-time, initially onsite 5 days a week
• Salary: £30,000 - £32,000 per annum (with potential rise post-probation)

We are seeking a proactive and energetic IT Support Analyst to provide exceptional IT support services to our business users. This role is crucial for facilitating user engagement with our technology resources and ensuring a seamless support experience. The successful candidate will be pivotal in understanding user needs, identifying underlying challenges, and delivering solutions.

Day to day of the role:

• Setting up new starters, managing user life cycles, and providing support for hardware such as laptops and phones.
• Receiving and monitoring tickets through the support portal, resolving issues independently or escalating as needed.
• Conducting on-site visits to understand and address technical issues.
• Providing 1st and 2nd line IT support for business applications, systems, and networks, emphasizing analytical problem-solving.
• Taking ownership of the service desk and ticket management, ensuring SLAs are met or exceeded.
• Installing, configuring, and maintaining software and hardware components of computer and network systems.
• Monitoring IT infrastructure’s dashboards and applying critical thinking to pre-empt and resolve issues before they impact operations.
• Collaborating on IT project rollouts and assisting in the rollout of IT projects, both locally and with other teams.
• Training end-users on new and existing IT solutions, tailoring instruction to maximize the effectiveness of available technology.

Required Skills & Qualifications:

• 2-3 years of experience in a similar IT support role, providing both 1st and 2nd line support.
• Proficiency in Windows operating systems and Office 365.
• A methodical approach to troubleshooting and problem-solving.
• Ability to work independently and as part of a team.
• Strong communication skills and a personable demeanour.
• IT qualification is highly beneficial.

Benefits:

• Competitive salary with potential for a rise after probation.
• Annual bonus scheme.
• Opportunities for progression and professional development.
• Comprehensive training program, including remote learning and access to exclusive IT courses.
• Flexible working arrangements post-training & probation.

To apply for this IT Support Analyst position, please submit your CV along with your salary expectations, right to work information, and notice period. We can only accept applications from candidates who have the right to work in the UK.