IT Infrastructure Support Technician

IT Infrastructure Support Technician

Redhill

Full-Time Permanent

Benefits:

• On completion of probation, you will be eligible for:
• Time in Lieu - Working up to 1 hour per day before/after work to gain an extra day off a month.
• Annual bonus based on company and individual performance.
• Pension matched up 7.5%.
• 25 holiday days per year, plus bank holidays.
• Free onsite Gym at the Redhill office.
• Free onsite parking.
• Free onsite electric car charging facility.

As a skilled and experienced IT Support Technician you will provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects.

Working as part of the IT team you will deliver a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops. Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise.

Assisting in the administration of corporate servers and applications, you will carry out daily, weekly, monthly duties and applicable tasks as requested by the IT Operations Manager as specified in the System Administration section of the clients Security Organisation document.

Key Responsibilities as IT Infrastructure Support Technician:

Prime Responsibilities:

• Build laptops and PC’s according to internal & customer specifications as applicable ensuring that they are completed in accordance with the clients IT Security policies and accreditation standards, including the creation of standardised build images.
• Ensuring the smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce.
• Manage and support onsite A/V equipment including Video Conferencing, Projectors etc.
• Follow departmental change control process and procedures.
• Work within the remit of the client’s cyber security policies.
• Assist with the administration of nominated customer IT equipment and networks.
• Be part of the support team for the clients’ users fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk.
• Work with external suppliers where support cannot be done in house to assist IT with problem resolution.
• Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for the client’s corporate network and users as well as nominated customer networks.

Support the IT Infrastructure Engineers as required:

• Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring), IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering
• Support the Telephony equipment and servers, installation of telephones onto desks and the remote working environment including VPN’s and RDP.

Asset Management Responsibilities:

• Maintain user assets (including software licences) inventory and update changes when kit is moved/deployed within the company.
• Perform regular auditing of the asset register.
• Maintain software compliance for all desktop operating systems, desktop application and client licences.

In support of the IT Operations Manager, you will assist in IT Strategy:

• Assist in CyberEssentials (+) audits and assist in strategising policies for ISMS.
• Continuous evaluation of existing processes/procedures ensuring Desktop Support is carried out in the most efficient and effective manner, working with the IT Operations Manager to initiate appropriate best practice and corrective action.
• Conduct research and make recommendations on products, services, protocols and standards in support of all desktop procurement and development efforts.

Key Requirements for the IT Infrastructure Support Technician:

• HND/ Degree or equivalent in Computer Science or related discipline (OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users.)
• Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching.
• Technical knowledge of Windows Server 2019/2022 administration skills.
• A good understanding of IT Security (anti-virus, hard drive encryption, authentication).
• Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services.
• Previous experience covering 1st/2nd line support roles.
• Must be able to achieve Security Clearance (SC/DV).
• Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous.
• Knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam
• Technical knowledge of Virtual Environments (VMware).
• Experience of administering and supporting Mitel phone system.
• Relevant Microsoft qualifications.
• Experience of administering / supporting Blackberry UEM and mobile device management (MDM).

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.