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Are you a bike fanatic? This is a fantastic opportunity for someone who knows bikes inside and out and loves helping others. You'll be at the centre of the claims process, delivering top-notch service and making sure customers are back on their bikes quickly and hassle-free.
Job Title: Junior Claims Advisor
Salary: £24,000
Location: Redhill
Hours: Monday - Friday, 9am - 5pm
benefits including: 23 days holiday plus bank holidays, pension, social night outs with the team, brand new offices with pool table, sofa areas and outdoor patio area, cycle to work scheme, life assurance, season ticket loan, enhance maternity/paternity pay, car leasing agreement, paid dental check-up care, referral scheme, trade discounts, merlin discounts.
Key Responsibilities:
- Providing friendly, helpful support to customers via phone, email, and online platforms.
- Assisting in the inspection and processing of bikes as part of claims handling.
- Managing and maintaining accurate customer records and internal databases.
- Coordinating sales orders, shipments, salvage processing, and third-party recoveries.
- Identifying and escalating any potential fraud cases.
- Contributing to a smooth and efficient claims journey with a focus on excellent customer service.
Who this role will suit:
- Has a genuine passion for bikes and enjoys practical, hands-on tasks.
- Is confident speaking with customers and providing support during challenging times.
- Stays calm under pressure and has a problem-solving mindset.
- Is proactive, well-organised, and detail-oriented.
- Possesses strong communication and computer skills (MS Office knowledge preferred).
- Brings empathy, professionalism, and a can-do attitude to their work.
***For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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