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We are seeking an experienced Billing Manager looking to join a forward-thinking company with ambitious growth plans.
If you're ready to contribute to our vision and grow with us, we’d love to hear from you.
- Based in Redhill
- £40,000 - £50,000 (DOE)
- Private healthcare
- Free electric car charging points
- Onsite gym
- 7.5% Pension
- 25 days holiday + bank holidays
- Hybrid option after a 6 month probation period
Job specification:
- Manage all aspects of the monthly billing cycle, including management reporting, and oversee the UK Airtime Billing team.
- Ensure thorough understanding of company products and services, applying this knowledge to customer billing and providing reports for the CEO, Sales Director, and other colleagues.
- Support other group teams to ensure consistency in processes and reporting across the company.
- Manage data for provisioning orders, customer accounts, billing profiles, and rates.
- Maintain the accuracy of the billing database.
- Process requests for activations, deactivations, and changes to service packages, including notifying customers of early termination fees.
- Ensure timely execution of the billing processes.
- Oversee monthly billing cycles, ensuring accurate configuration of provisioning requests for billing.
- Conduct daily/weekly checks for errors, unprocessed CDRs, or orders, resolving issues before billing runs.
- Process invoices within product timeframes, validate them, and issue final invoices to customers.
- Resolve queries promptly and produce analytical reports for billing and activation.
- Manage Freshdesk airtime tickets, ensuring timely resolution and customer updates.
- Process pre-paid voucher sales orders, invoices, and delivery of vouchers/pins.
- Liaise with customers, suppliers, and other departments to ensure timely and accurate completion of processes.
- Approve incoming supplier invoices and collaborate with the finance team on purchase ledger activities.
- Escalate and manage customer complaints.
- Participate in the banking team, approving invoices within delegated authority procedures.
- Lead and manage the Billing team, acting as the senior subject matter expert on all airtime-related matters.
Person specification:
- Proven experience in team management.
- Expertise in billing and provisioning, with a strong history of delivering exceptional global customer service.
- Familiarity with telecom billing software and/or billing processes.
- Meticulous attention to detail.
- Proactive approach to problem-solving, ensuring quick resolution or escalation when necessary.
- Strong ability to prioritise tasks, multitask effectively, and work under pressure to meet tight deadlines.
- Exceptional written and verbal communication skills.
- Advanced proficiency in Excel, including creating pivot tables, charts, and performing complex lookup queries.
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
