- Ensure client work is undertaken on time whilst adhering to our quality standards.
- Take ownership and accountability and monitor work allocation to ensure service level is achieved.
- Lead the more complex/project work as required.
- Drive best practice and identify continuous improvements.
- Coach, mentor and drive colleague training, development and team performance.
- High level of professionalism internally and with clients to promote our brand.
- Support and develop our client relationships as appropriate.
- Active involvement in recruitment and selection of colleagues.
- Work with your team and the business to create a positive working environment.
- Demonstrable track record in dealing with DC and/or DB occupational schemes.
- Prior experience of managing a team or experience of mentoring / training within a pensions administration environment.
- Interpersonal skills to include excellent written and verbal communication.
- Strong time management skills and the ability to organize and prioritise your tasks and those of your team.
- Computer literate.
- Take pride in your work with accuracy and adherence to a high level of quality being paramount.
- Progression in PMI qualification desirable.