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Planning Hub Planner
About Us:
SES Water are at the forefront of our industry with our smart technology rolled out across our entire network, helping us to identify and respond to leaks at speed. We are proud of our company and the work we carry out, providing a safe and reliable water supply to over 730,000 customers.
We are committed to the communities we work in and are proud to hold two Biodiversity Awards and support our local communities by offering all colleagues the opportunity to Give A Day to a local charity or good cause.
We have an inclusive environment and embrace our differences, recognising that we can only maintain our innovative approach by drawing on all our experiences. We encourage collaboration across teams and embrace new ideas and ways of working.
The Role:
You will be responsible for providing planning and scheduling services to the SES Water repair and maintenance function, you will work collaboratively with other departments, our direct field teams and our third-party contractors to assist in the resolution of all operational and customer issues. You make decisions, prioritise your own workload and collaborate with teams across the business to schedule repair and maintenance activities with minimal disruption to our customers. You will be the expert in your area and provide specialist support to Network Customer Service Advisors regarding repair and maintenance works and re-instatement works.
You will work as part of a small team within the wider operational team to:
- Plan and schedule repair and reinstatement works
- Support functions across the business in resolving their queries
- Respond to customer enquiries relating to Repair and Maintenance function
- Coordinate and communicate with internal service providers and contracted service providers to deliver repair and maintenance works
- Support the operational business in the event of any incident that impacts on customer water supplies, communicating with and advising customers to keep them informed
- Work with the Customer Relations team to support with the resolution of customer complaints
About You:
- You will already be experienced in dealing with customers over the telephone and have worked within a planning and scheduling role previously.
- You can communicate clearly and effectively both verbally and in written communications and should be able to build rapport with customers and colleagues alike.
- You are confident in re-prioritising your own workload and making effective decisions within set processes
- Calm under pressure, you can react to changing business and customer and customer requirements
What We Offer:
SES Water value our employees wellbeing and have created a package to care for both your financial and personal wellbeing:
For your Financial Wellbeing:
- Salary of up to £28000
- Employer contribution up to 10% on our Group Personal Pension Plan
- Life assurance
- Company bonus scheme
- Salary Finance: Financial education, loans and savings
- On site garage with service discount
For your Personal Wellbeing:
- 25 days annual leave which will increase to 27 days with length of service
- Health care Cash back scheme and Surgical Choices
- Aqualibrium - On site Mental Health First-Aiders and free annual health checks
- Confidential crisis support, counselling and legal advice
- One day paid volunteering a year
