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As the Services Manager, you'll play a crucial role in overseeing a team of 5 remote technicians and ensuring excellent service delivery across the UK. This role is perfect for a confident manager with strong technical and service management skills, ready to support the team and maintain top-tier customer relationships.
Key Responsibilities:
- Oversee and manage a team of 5 remote technicians located across the UK.
- Plan and coordinate technician schedules and logistics for nationwide service delivery, ensuring optimal coverage.
- Provide advice on service options, product maintenance, and best storage practices.
- Build and maintain strong relationships with customers, resolving any queries.
- Raise quotations and input orders into service management systems.
- Manage area budgets and forecast resource demands in line with business objectives.
- Conduct site visits occasionally to review and oversee processes in person.
Key Requirements:
- Proven management experience in the servicing or product management sector is essential.
- Strong technical understanding.
- Service management software experience is advantageous.
- Confident in decision-making with strong leadership skills, ensuring team alignment.
- Willingness to travel to various sites when necessary.
The Package:
- Full time, Permanent
- Monday - Friday, 9.30am - 5pm
- Competitive Salary, 40,000 - 45,000pa DOE
- 25 days holiday + bank holidays
This is an exciting opportunity to join a trusted name in safety equipment, where you can leverage your skills in team management, service planning, and client support. Apply now to hear more.
