Main Purpose of Job- Reporting to the Hubs/Service Management Lead, your prime responsibility will include being an expert on our customer servers and systems, providing technical support for IT equipment on our clients customer environments, our internal corporate and global remote sites.- Work as part of the Systems Management team delivering a quality 24/7 service to MSP/MSSP customers on a variety of hardware and software products. Including promoting and explaining services/products to customers- Provide day to day hands on technical support, administration and management of the customer managed IT Infrastructure and projects,- Install, configure computer hardware (servers, NAS, SANs, IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise.- Carry out daily, weekly, monthly duties and applicable tasks as requested by the Service Management Lead.- Existing solutions you will be involved as part of a team in developing/maintain our in-house product ranges incorporating Sophos, VMware, Windows Server, VoIP platforms, email services, file replication, hotspot solutions, software distribution, web filtering, firewalling, virtualisation, high-availability and video entertainment services.Key TasksYour prime responsibilities will be to:* Assist with the administration of nominated customer IT equipment and networks, includingo Implementation of patches and firmware updateso Configuration of the servers/equipmento Ensure Backups are completed, and complete test restore* Ensuring the smooth running and patching of the customer environment. Monitoringusage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce- Be part of the support team for customer's users fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within the ticketing system.- Follow departmental change control process and procedures.- Work within the remit of the companies cyber security policies.- Building the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring)- Build laptops and PC's according to internal & customer specifications as applicable ensuring that they are completed in accordance with customers IT security policies and accreditation standards, including the creation of standardised build images.- Work with external suppliers where support cannot be done in house to assist IT with problem resolution.- Be part of the 24/7 on call rota responding to calls as required- Continuous evaluation of existing processes/procedures ensuring Desktop Support is carried out in the most efficient and effective manner, working with the Hubs/Service Management Lead to initiate appropriate best practice and corrective action.- Conduct research and make recommendations on products, services, protocols and standards in support of all desktop procurement and development efforts.Decision Making & JudgementThe job holder will make informed decisions:* In resolving conflicting work priorities* In judging the most appropriate technology to recommend as solutions* As to the most efficient resolution of escalated customer issuesThe job holder will demonstrate:* Sound engineering judgement* Adaptability and Flexibility in an interesting and demanding work environment* An appreciation of commercial issues in all dealings with customers and suppliers.Experience/Skills/QualificationsMandatory* Degree (2:1) or HND/HNC in IT/Engineering related area AND/OR at least 3 years equivalent experience* Previous experience in an MSP environment* A professional and flexible approach* Proactive "can do" attitude* Analytical mindset* Ability to work effectively as part of a team, and independently on your own projects* Ability to diagnose complex faults, document, communicate and follow up corrective actions* A sound technical knowledge and experience of Windows Server 2019/22 build/configure/troubleshooting* A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching* A sound technical knowledge IT Security (anti-virus, firewalls)* VMware build/HA/configure/troubleshooting experience* Good knowledge of TCP/IP networking concepts including Routing, Switching, Firewalling, including Layer 7 firewallsDesirable* A sound technical knowledge of any of the following: Endpoint Central, Veeam, PRTG* A sound technical knowledge of Virtual Environments (VMware)* Relevant Microsoft qualifications.* Project planning and delivery experienceOur Client is a Disability Confident Employer
Back to searchIT/Systems Engineer
Shorterm Group
Posted 2 days ago, valid for 2 days
Redhill, Surrey RH1 4EJ, England
Full Time
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Sonic Summary
- The job requires a degree (2:1) or HND/HNC in IT/Engineering or at least 3 years of equivalent experience, particularly in an MSP environment.
- The role involves providing technical support for customer servers and systems, managing IT infrastructure, and ensuring smooth operations 24/7.
- Key responsibilities include installing and configuring hardware, resolving technical issues, and maintaining security protocols while adhering to change control processes.
- Candidates should possess sound technical knowledge of Windows Server, Microsoft Windows environments, IT security, and networking concepts, with VMware experience being desirable.
- The salary for this position is competitive, reflecting the expertise required and the responsibilities involved.
