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Do you have a background in Telecoms/ Mobile/ Airtime billing and team management?
We have an exciting opportunity for an Airtime Billing Manager working with a successful, growing Satellite Communications organization operating in the government, defence and maritime sectors.
- Role based Merstham, Surrey
- £40-50K
- 25 days holiday
- Pension matched to 7.5%
- Free onsite parking
- Free charging facility
- Free onsite gym
In this role you will own and manage all aspects of the monthly billing cycle for the organization including monthly management reporting, leading, managing and directing the Billing team.
Key responsibilities will include:
- Ownership of and responsibility for the monthly billing cycle
- Management of the billing team, overseeing day to day activities
- Understand organizations products and services and how that applies to the billing of services to customers, producing analysis and reporting to assist Sales, CEO etc.
- Subject Matter Expert on third party billing/ provisioning systems ensuring accuracy of data/ details and any issues resolved
- Analytical reporting for billing and activation
- Ensure airtime tickets are resolved within SLAs
- Liaison with customers and suppliers as needed.
- Verification and approval of supplier invoices
- Escalation and management of complaints
Key skills and experience required:
- Team Management
- Airtime/ Telecoms/ Mobile billing & provisioning experience
- Proven track record delivering high level global customer experience
- Experience of Telecoms billing software and or processes
- Strong attention to detail
- First class communication, liaison on client facing skills with strong issue resolution capability
- Advanced MS Excel skills pivot tables, charts, lookup queries etc
Additional skills of key interest:
- MS Access or SQL
- Satcoms or cellular sector experience
- Navision or Great Plains ERP experience
