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Customer Support Advisor - Redruth - Permanent role - £ 26KThe role is working shifts which are advised well in advance. 4 on 4 off shifts - Between 8 - 8 days or nights - All office basedA great opportunity for a role in Customer services with a Global Company. As part of a customer service team, you will be working to support all customer enquiries both over the phone or via email. This is a great opportunity to work as part of this friendly team, providing support on product, service and billing enquiries.Duties * First point of contact for all customers responding to customer enquiries quickly and efficiently ensuring five-star customer service.* Making sure each call/email is logged correctly and clearly.* Chasing cases and escalating issues to relevant departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.* Assist with monthly customer surveys* Process sales orders for prepaid airtime cards for agreed customers* Investigate alarms, issue outage reports, act on high usage alerts and resolving any and all service issues. Whether network or remote customer relatedSkills required * Ability to work shifts * Excellent communication skills (verbal & written)* Confident and clear Telephone manner* To be able to achieve SC security clearance -you will need to have lived in the UK for 5 years or longer* Good IT skills This role is an exciting opportunity to join a busy team with a company that looks after its staff.
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