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Customer Service Team Leader

Reed
Posted 2 days ago, valid for a month
Location

Reigate, Surrey RH2 9JZ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • A new vacancy is available for a leadership role in customer service management with immediate start options and hybrid working arrangements.
  • The position involves overseeing and supporting Customer Service Assistants, developing strategies to enhance customer experience, and handling escalated issues.
  • Candidates should have prior experience in customer service management and demonstrate excellent problem-solving and decision-making skills.
  • This role requires leadership and team management experience, as well as the ability to monitor and report on service performance metrics.
  • The salary for this position is competitive, and applicants should have a minimum of three years of relevant experience.

New Vacancy - Immediate Start Available - Hybrid Working Options

Due to rapid expansion within our client's organisation. 

Oversee and support the Customer Service Assistants

Develop and implement strategies to improve customer experience. 

Handle escalated customer issues and complaints

Monitor and report on customer service performance metrics

Collaborate with other departments to ensure seamless customer interactions.

Skills and Experience

Leadership and team management experience

Excellent problem solving and decision making skills

Prior experience in customer service management

Please apply online or call Amanda Nash for further details on

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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