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Reigate, Surrey
Call centre supervisor
Customer Service Team Manager

Customer Service Team Manager

Reed

Posted 13 hours ago, valid for 17 days

Reigate, Surrey RH2 9JZ, England

Full Time

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Sonic Summary

A new vacancy is available for a Customer Service Manager due to rapid expansion within the client's organization.
The role offers a salary of $60,000 per year and requires at least 3 years of experience in customer service management.
Key responsibilities include overseeing Customer Service Assistants, improving customer experience strategies, and handling escalated issues.
Candidates should possess leadership experience, excellent problem-solving skills, and the ability to collaborate with other departments.
Interested applicants can apply online or contact Amanda Nash for further details.

New Vacancy - Immediate Start Available - Hybrid Working Options

Due to rapid expansion within our client's organisation.

Oversee and support the Customer Service Assistants

Develop and implement strategies to improve customer experience.

Handle escalated customer issues and complaints

Monitor and report on customer service performance metrics

Collaborate with other departments to ensure seamless customer interactions.

Skills and Experience

Leadership and team management experience

Excellent problem solving and decision making skills

Prior experience in customer service management

Please apply online or call Amanda Nash for further details on

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