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This is a junior level role, designed for an individual with some previous Telecoms experience to gain the necessary engineering skills to eventually develop into a Telecoms (UC/CC) Project Engineer.
In this role you will be guided through a structured training plan and be mentored by experienced engineers and project managers, before eventually putting your training to the test in a customer environment.
Join our Project Engineering TeamYoull be part of a dynamic and supportive team, working towards becoming the technical lead working side-by-side with the PMO team in the delivery of projects, whether they be internal projects or external client orders. The PMO team need to have sufficient engineering resource available to them to fulfil project orders and this role is to assist that. This is a technical team, and it is essential to maintain up-to-date skills for the nominated products in order to deliver projects effectively.
You will also be responsible for:
Project documentation, daily paperwork / Project Admin
Project incident logging
Installation and configuration of both hardware and software applications at the customer premises and remotely where applicable
Fault diagnosis and resolution
Remote programming for additional works and system related changes
End user training for products installed
Uphold the company ethos of ensuring continual improvement is always at the heart of dealing with any issues or complaints
Effective liaison with customers and 3rd parties involved
Salary £28k + Car Allowance
25 Days Holiday + 8 Bank Holidays
Field based
Other organisations may call this role Trainee Project Engineer
Who are we looking for?We are seeking a Junior Project Engineer with:
Minimum of 1 years Telecoms industry experience, ideally but not limited to a provisioning or service desk role
Some experience of liaising with customers and 3rd parties, with the ability to demonstrate focused customer care skills, both on site and remotely
A basic understanding of unified communications
A basic understanding of and the ability to navigate through partner portals
PC literate, with a minimum of intermediate level experience in the Microsoft Office Suite; with a focus on Excel, Word and Outlook
A very capable mind-set and full ownership qualities to see a fault through to the end, a desire to complete each issue to complete resolution and satisfaction even if this continues outside of your working timeframes
Strong communication skills
What can Opus offer you?Free daily breakfasts in the office
Regular companywide events
Monthly 'shining star' employee recognition awards
Pension and life insurance
Refer a friend scheme (£1,000)
Mental health, financial and legal support
Training and development plans
Various annual volunteering opportunities
Option to buy and sell holiday
Employee Dream Ball - Quarterly chance to win £3k towards a dream
Culture is important to us as are our valuesEstablished in 1992, Opus are specialists in delivering contact centre, business telecoms, managed IT, business mobileand IoTand managed printconsultancy for over 1,000 large SME, mid-market, enterprise and public sector organisations across the UK.
Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Five9, Mitel, 8x8, Cirrus, Gamma where we have achieved platinum partner status.
Become part of our exciting success story
