Customer Services Advisor

Reed

Posted a month ago, valid for 6 days

Reigate, Surrey RH2 9JZ, England

£20,000 - £24,000 per annum

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position available is for a Customer Services Advisor, with various short and long-term contracts offered, including both hybrid and office-based options.
The main responsibilities include handling incoming calls, addressing customer service queries, and liaising with relevant departments.
Candidates with experience in customer service are preferred, but those seeking their first role are also encouraged to apply.
The salary for this role has not been specified, but it typically aligns with industry standards for customer service positions.
A minimum of one year of experience in a customer service role is often required for applicants.

Are you looking for a Customer Services Advisor role?

A number of clients are wishing to recruit a variety of short and long-term roles; these include temporary and fixed-term contracts, both hybrid and office based.

Main responsibilities will include:

Receive and respond to incoming calls.
Review each separate issue.
Liaise with relevant departments involved.
Respond to customer service queries quickly and accurately.
Contact customers and external organisations to obtain information as required.
Notify customers of decisions.
Follow up diary messages.
Handle written and telephone customer complaints.
Provide support for other Operational areas as required.
Ensure compliance with all regulations.

If you have experience in this field or are looking for your first role, then please do get in contact!

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