SonicJobs Logo
Left arrow iconBack to search

Email Based Customer Services Assistant

Reed
Posted 11 hours ago, valid for 17 days
Location

Reigate, Surrey RH2 9JZ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Immediate start is available for 2 Customer Service Assistants due to rapid expansion.
  • The role offers hybrid working options with rotational shifts covering 9:00 AM - 9:00 PM, including remote work outside standard hours.
  • Candidates should possess strong written and verbal communication skills and ideally have experience in customer service.
  • Key responsibilities include responding to customer inquiries, managing issues, processing prize claims, and maintaining CRM records.
  • Salary details are not specified, but applicants are encouraged to apply online or contact Amanda Nash for further information.

Immediate Start Available.  Hybrid Working Options.  Due to rapid expansion our Client is looking to recruit 2 Customer Service Assistants.

Working Hours: Rotational shifts covering 9:00 AM - 9:00 PM (Monday to Sunday) Any hours outside of 9am-5pm Monday-Friday would be working from home. 

Responsibilities:

- Respond to customer emails and inquiries promptly and professionally.

- Manage customer issues, ensuring high levels of satisfaction.

- Assist with processing prize claims and arranging deliveries.

- Escalate complex issues to the Customer Service Manager as needed.

- Maintain accurate records of customer interactions in the CRM system.

Skills and Qualifications:

- Strong written and verbal communication skills.

- Ability to handle multiple tasks efficiently.

- Experience in customer service is a plus.

Please apply online or call Amanda Nash for further details on .

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.