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Would you like to join an industry-leading, IT software and business services provider who specialise in utilities and pharmaceuticals?
Boasting a stellar portfolio of blue-chip clients and renowned for their personalised customer service, they're on the lookout for an Energy Operations Specialist to join their Energy Operations Team in Reigate.
Key Details:
Salary: £27,000
Location: Redhill, with hybrid options (minimum 2 days in-office, Tues/Weds/Thurs)
Hours: 37.5 hours/week, Monday to Friday
Benefits:
- Hybrid
- 25-27 days holiday, plus public holidays, and extra leave for your special day
- Comprehensive private healthcare for you and your family
- Employee Assistance Programme
- Generous monthly team social budget
- Payroll giving scheme
- Fuel your day with free fruit, snacks, and drinks
- Get moving with Electric Vehicle Scheme / Ride to Work Scheme
- Free on-site car parking
Role Overview
In this data-centric position, you’ll play a pivotal role within the Energy Operations group, managing complex processes while ensuring optimal performance across key areas such as billing, data precision, and client satisfaction. Your attention to detail will guarantee that each data point is thoroughly monitored and accurate, while your analytical insights will be instrumental in driving ongoing improvements across the board. You’ll not only keep operations running smoothly but also identify opportunities to enhance overall efficiency, making you an integral part of the team’s success.
Responsibilities:
- Keep operations running smoothly, meeting tight deadlines and service levels
- Resolve issues promptly and professionally, ensuring customer needs are met
- Communicate effectively across teams and with clients
- Produce insightful monthly service performance reports
- Test new IT system functionalities and ensure data accuracy
- Monitor industry data and maintain its integrity for billing processes
- Handle billing and reconciliation tasks efficiently
- Liaise directly with customers to resolve billing issues
Requirements:
- Minimum 3 years' experience in an analytical or process-driven role, ideally in utilities (gas or electric)
- Strong analytical abilities and data manipulation skills
- Ownership mentality with a problem-solving mindset
- Excellent communication skills with a customer-focused approach
- Organised, with top-notch time management skills
- Flexible and adaptable to new challenges
- Quick learner with a passion for teamwork
If you’re passionate about working with data and thrive in an analytical, fast-paced environment, apply now and join a team at the forefront of the energy sector!
***For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),
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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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