Reception and Revenue Manager

Reception and Revenue Manager, required for a hotel in the Reigate / Redhill, Surrey area.

As Reception and Revenue Manager, candidates require experience as a hotel Reception Manager / Front Office Manager to include experience of managing bedroom reservations / group reservations / revenue management (1 year).

You will be managing a team within the reception department and the role is responsible for the reception team on day and night shifts. Your role will include being hands on meeting and greeting guests, shift work working on the front desk, working 5 days over 7, therefore including week-ends on a rota. Some duty management will be involved. Some of your weekly work time will be allocated to revenue management.
 

Qualifications required:

Proven supervisory experience in a hospitality setting

Strong team player

Familiarity with hotel operations

Excellent communication and interpersonal skills

Revenue Management: 1 year (required)

Overview of the role:

Responsibility for the smooth running of the reception department to ensure that a consistently high level of guest services is maintained.

To manage the reception team to ensure that the department is fully staffed and the team are correctly trained, motivated and confident at delivering a high standard of customer care coupled with commercial awareness.

To ensure telephone handling & taking of bookings are competently handled.

To be proactive in upselling from dinner reservations to room types.

To maximize room revenue

Manage group inventory and pricing strategies

Responsible for accurate forecast, trend analysis and sales strategies so that product availability and price are maximised at all times

React to any shortfalls against budget and co-ordinate implementation of tactical offers

Monitor competitor rates and reacting accordingly

To carry out performance reviews for team members setting out clear objectives and identifying training requirements.

Rate Management:

• Oversee the IDeaS Revenue Management System.
• Manage all reporting and issues regarding the IDeaS system
• Respond to quotations for all group bedroom requests in a timely manner
• Manage all RFPs and corporate rates requests / renewals.
• Produce annual rooms budget

Distribution Management:

• Manage systems – Hotsoft PMS, IDeaS RMS, Siteminder, GDS, Synxis, Lanyon RFP tool, etc
• Manage contracts with all online agents including Booking com, Expedia
• Manage sales via the Global Distribution System (GDS) including corporate, partner, agent and negotiated rates
• Manage own website booking engine
• Manage distribution of inventory to agents
• Liaise with reception teams in all properties to ensure bookings are in line with pricing policies and address any system / agent issues
• Set up flash room sales, e.g. Groupon, Secret Escapes, etc

M&E Revenue Management:

• Track performance and report on the Event Team results
• Liaise closely with events team to quote residential conference and events business to ensure budget requirements are met for both accommodation and M&E
• Work with the Event Manager to review and develop the M&E rate card
• Identify gaps / dips in business and work with the events teams to address

Health & Safety:

• To be aware of hotel security & safety procedures
• Identify hazards & take appropriate preventative action
• Follow departmental guideline for fire safety, manage or follow instruction upon alarm activation considering the welfare of staff & guests.

Reporting:

• Weekly accommodation rate report
• Monthly accommodation period end report
• Monthly booking channel report
• Weekly events sales update
• Quarterly corporate rate report
• Results summary and analysis for quarterly management meeting

Meetings:

• Monthly events meeting
• Monthly head of department meeting
• Quarterly reception update / training
• Quarterly group management meeting

The salary for this opportunity of Reception and Revenue Manager is given as £30,000 - £35,000 / per annum / 40 hour week / plus an incentive-bonus scheme / Company pension and other benefits.

Please send an up to date copy of your Curriculum Vitae.

N.E. Recruitment is acting as an Employment Agency in relation to this vacancy

We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.

Candidates must be eligible to live and work in the UK