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Our client, a globally recognised software company, is seeking a quick learning Technical Support Engineer with the ability to work independently within a small team. This is an exciting opportunity to work with cutting-edge technology, providing technical support to a diverse range of international clients.
As a Technical Support Engineer, you’ll play a crucial role in delivering exceptional client service. You’ll handle technical queries, troubleshoot issues, and provide analytical support for bespoke software. This is a fantastic chance to work for a company that values innovation and employee involvement.
Qualifications and Skills:
Degree in Computer Science, Engineering, Petroleum Technology, or a related field. Strong technical troubleshooting and analytical abilities. Familiarity with SQL Server, SQL Server Management Studio, and PI databases. Excellent communication skills, both written and verbal.
Key Responsibilities:
Act as the first point of contact for technical support, resolving client queries via email or online platforms. Analyse and troubleshoot issues related to software installations, upgrades, and migrations. Perform logfile analysis, including plugin logfile troubleshooting. Collaborate with international developers to resolve bugs and improve functionality. Contribute to technical documentation and license management.
Personal Attributes:
A proactive and independent work ethic. Exceptional problem-solving skills. Ability to deliver results under tight deadlines. Quick learner with a passion for professional growth.
Specialist software training and mentoring provided.
This is a full-time, permanent position. You will be office based in Reigate Surrey, Monday to Friday for the initial probation period after which there will be the opportunity to work on a hybrid basis.
Annual salary range - £30,000 to £35,000
