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Our reputable client is seeking both 1st Line IT Support Technicians & 2nd Line Technicians to join their friendly team.
The successful candidate will be based at my client’s office in Reigate, there will be some local travel in Surrey, and also opportunities for remote working after a successful probationary period.
MFK Recruitment has successfully recruited 40 IT professionals to this client within the past 5 years, 30 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.
IT Support Engineer - Role Profile
This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of the role is to install and support IT systems and infrastructure for clients.
IT Support Engineer - Day-to-day Responsibilities:
• Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
• Provide technical guidance and resolve issues within SLA guidelines.
• Assist with managing company internal IT systems.
• Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
• Assist with IT project implementations, from planning and design, through to completion.
• Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets.
• Carry out scheduled maintenance and updates on client environments.
• Always follow a best practice approach to cyber and network security.
• Liaise with third party vendors to resolve customer issues where necessary.
• Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application.
IT Support Engineer - Experience required: (not all essential)
• Microsoft technologies: 365, Azure, Windows, AD, Server OS.
• Cyber security: firewalls, web filters, advanced protection and recovery.
• Networking: Configuring, maintaining & troubleshooting.
• Cloud technologies: 365, Azure, SharePoint, OneDrive.
• Configuring & maintaining devices with Microsoft Endpoint Management.
• Virtualisation: VMware / Hyper-V.
• Backup solutions: On-prem & cloud.
• OS Support: Windows & Apple.
• Willing to travel to customer sites within Surrey
• Flexible with work hours, successful candidate will take part in an extended support rota.
• Experience of working with and supporting a range of information technologies.
From time to time, you will be required to visit customers sites locally, so it is essential for the successful candidate to own a vehicle.
