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- Support & Troubleshooting: Provide day-to-day assistance for Microsoft Dynamics 365, resolving issues, and advising on best practices.
- Data Management: Ensure data integrity, security, and compliance across systems.
- Training Development: Create and conduct training sessions for users to improve system understanding and usage.
- System Administration: Handle routine tasks like user account management, report generation, and workflow maintenance.
- CRM Administration: Manage Dynamics CRM functions, including views, workflows, and data imports.
- Documentation: Produce user guides and best practice guidelines.
- Custom Reporting: Create reports and dashboards, utilizing tools like Power BI for actionable insights.
- Collaborative Analysis: Work with stakeholders to identify process improvement opportunities and translate requirements into functional specifications.
- Analytical Skills: Strong ability to analyse data and identify trends.
- Technical Proficiency: High exposure to Microsoft Dynamics 365 and proficiency in creating reports.
- Project Management: Experience in managing projects and working with cross-functional teams.
- Communication Skills: Excellent verbal and written communication; able to influence senior stakeholders effectively.
- Interpersonal Skills: Strong ability to build relationships and manage stakeholder expectations.
- Technical Knowledge: Familiarity with tools like Union Street aBILLity, HubSpot, and Cezanne HR.
- Excel Proficiency: Intermediate to advanced skills in Microsoft Excel.
- Free daily breakfasts in the office
- Regular companywide events
- Monthly 'shining star' employee recognition awards
- Pension and life insurance
- Refer a friend scheme (£1,000)
- Mental health, financial and legal support
- Training and development plans
- State of the art offices
- Option to buy and sell holiday
- Employee Dream Ball - Quarterly chance to win £3k towards a dream
