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Job Title: School-Based IT Technician
Overview:We are seeking a proactive and customer-focused IT professional to provide on-site technical support across school environments. The role involves scheduled and ad-hoc visits to resolve technical issues, maintain IT systems, and support teaching staff with technology. This position is ideal for someone with strong IT troubleshooting skills and a commitment to exceptional customer service.
Key Responsibilities:
- Serve as the in-house IT technician for multiple schools, addressing technical issues and providing tailored advice.
- Own and resolve issues efficiently, ensuring clear communication and client satisfaction.
- Maintain accurate documentation of school IT infrastructure, updates, and support activities.
- Provide first-line support and escalate server issues as needed.
- Install and configure hardware, software, and peripherals, adhering to licensing and security standards.
- Manage school networks, including backups, user accounts, and antivirus updates.
- Offer guidance on web filtering, email filtering, and Firewall setups.
- Support teaching staff in using IT equipment and ensure adherence to school policies.
- Maintain and monitor IT assets, ensuring systems remain functional and secure.
- Liaise with senior management and feedback opportunities for service improvements or upgrades.
Essential Skills:
- IT troubleshooting and support experience.
- Proficiency in Microsoft Windows and Office applications.
- Knowledge of Active Directory, Group Policy, and basic networking (LAN/WAN, DHCP, DNS).
- Familiarity with filtering, safeguarding software, and mobile devices (iOS/Android).
- Experience with Microsoft Windows Servers and networking technologies (Cisco, D-Link).
- Strong communication, organizational, and time management skills.
Desirable Skills:
- Windows Server 2012-2016 administration, SQL maintenance, and VMware/Hyper-V knowledge.
- Experience with Cisco Meraki, WatchGuard, and Veeam.
Requirements:
- Full UK driving license.
- Enhanced DBS certification.
