Senior Family Liaison Officer

Family Liaison OfficerAnnual Salary: Up to £60,000Location: RemoteJob Type: Full-timeJoin our client a purpose-driven community focused on supporting families of children with special educational needs (SEN). We are seeking a compassionate and knowledgeable Family Liaison Officer to lead our new one-to-one support service for SEN parents. This remote role offers a unique opportunity to make a significant impact in the lives of families navigating the SEN journey.Day-to-day of the role:One-to-One Support:

• Manage a personal diary to schedule and conduct one-to-one calls with SEN parents and carers.
• Provide empathetic listening, practical advice, and signposting to relevant resources and services.

Community Engagement:

• Build trusting relationships with SEN parents and carers, fostering a supportive environment.
• Act as a bridge between families and the SEN community, encouraging them to engage and connect.

Resource Sharing:

• Maintain up-to-date knowledge of SEN resources, charities, and services to provide accurate information and referrals.
• Help families navigate available support options, including free online communities.

Advocacy and Awareness:

• Champion for SEN families, raising awareness of their challenges and needs within the community.
• Offer insights to improve SEN services and initiatives.

Administration:

• Keep detailed and confidential records of interactions while respecting GDPR and safeguarding protocols.
• Provide regular updates to the team on the service’s impact and areas for improvement.

Required Skills & Qualifications

• Personal or professional experience supporting children with SEN and their families.
• Outstanding listening and interpersonal skills, with a compassionate and non-judgmental approach.
• Strong knowledge of the challenges faced by SEN families and the resources available to them.
• Excellent time management skills, with the ability to manage a diary and conduct multiple appointments daily.
• Proficiency with basic technology for scheduling, calls, and record-keeping.

Desirable:

• Experience in a similar support or liaison role.
• Familiarity with SEN charities, groups, and online communities.
• Training in safeguarding or counselling (or a willingness to undergo training).

Benefits

• Competitive salary up to £60,000 per annum.
• Fully remote role, providing flexibility and comfort.
• Opportunity to make a real difference in the lives of SEN families.
• Supportive and purpose-driven work environment.

To apply for this Family Liaison Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in supporting families with SEN.