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*Part live-in or full live-in options available*
This is a great opportunity to join a successful business located in North Yorkshire.
Our client runs two very charming traditional country inns, with one dating from the 13th century, providing guests with contemporary accommodation, and great food that is all locally sourced, ensuring their customers have a first-class experience, every time they stay, or visit.
As an experienced Duty Manager, you will lead our client's dynamic hotel and pub operations, whilst showcasing your expertise and delivering exceptional guest experiences.
Please note: Although you will be primarily based at one site, you may be required to provide cover for any staff shortages at their other site, which is 25 minutes away.
What we need from you as a Duty Manager:
- A minimum of 12 months experience working as a Duty Manager in the hospitality industry or a similar position
- Be willing to cover any staff shortages at the other site
- Experience managing a team with strong leadership and team management skills
- Excellent communication and interpersonal abilities
- A passion for delivering exceptional guest service and enhancing the guest experience
- Can thrive in a fast-paced environment and adapt to changing priorities
- Have great customer service skills, professional, friendly, polite, etc
- Possess good attention to detail
- Driving Licence would be a bonus
What this role involves:
Reporting to the Site Manager. As Duty Manager, you will be responsible for ensuring that day-to-day operations run smoothly. Duties include but are not limited to:
- Ensure standards of customer service and experience are consistently met and exceeded
- Deal with any customer complaints, refunds, and negative reviews
- Maintain customer communication and interaction onsite
- Develop and manage an activity plan aimed at realising the best value from existing facilities, including the identification of KPIs
- Ensure operational costs and stock are controlled
- Actively contribute to the companys social media and content strategies
- Support the onsite marketing strategy to upsell and sell the next visit
- Ensure point of sale is maintained and that merchandise is actively pushed by the staff
- Keep a check on guest rooms, communal areas, and grounds to ensure they are cleaned and maintained to agreed standards
- Cashing up - till closures are completed accurately
- Lead and manage operation teams including conducting staff appraisals
Salary: £14.00 - £16.00 per hour. Hours of work: 35-55 hours per week. Working full time 11am 11pm and weekends on a rota basis.
Benefits:
- Accommodation provided - option to part live in, or fully live in
- Pension scheme
- Holiday
- Performance bonus and tips
- Discounted food and drink
- Employee discount
- On-site parking
- Mileage paid for any travel needed between sites (for those that dont live in)
Please apply now!
