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- Provide exceptional customer service through telephone and administrative support in a warm, genuine, and friendly manner.
- Handle and prioritize customer inquiries received via telephone and email.
- Respond to inbound customer calls regarding motor insurance queries or policy changes.
- Conduct outbound calls to customers and third parties to provide case updates or follow-up information.
- Process incoming communications from third parties to keep systems and customer records up to date.
- Ensure accurate and thorough record-keeping in all customer interactions.
- Meet performance targets and adhere to strict deadlines.
- Exhibit a proactive and adaptable mindset, thriving in a high-pressure call center environment.
Note: This list is not exhaustive, and responsibilities may evolve to meet the needs of the role and the organization’s objectives.
Skills and ExperienceEssential:- Proven experience in handling inbound and outbound telephone calls.
- Outstanding communication skills, both verbal and written.
- Friendly, patient, and solution-oriented demeanor.
- Strong team player with flexibility to adapt to changing business demands.
- Exceptional attention to detail.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Previous experience in the insurance industry, particularly motor insurance.
- CII qualification.
- Familiarity with Open GI software.
