- Oversee the day-to-day operations of the Client Accounting team, including the management of staff and processes.
- Establish and maintain an effective internal control environment.
- Ensure the team delivers the required level of service to the business and clients.
- Ensure all deadlines are met, including end-of-month management reporting, statement runs, audit reports, and bank reconciliations.
- Provide effective leadership and management of staff within the department.
- Oversee the recruitment, management, training, development, and appraisals of staff, ensuring all team members have a personal development plan with regular reviews.
- Maintain effective systems and consolidate and report on team performance.
- Ensure adherence to systems, processes, and procedures to maintain consistency across the Group.
- Uphold a high level of customer service for clients.
- Act as the primary point of escalation for complaints and queries from clients and staff.
- Contribute to the development of departmental policies and procedures.
- Implement new processes, policies, and controls across the department as directed.
- Keep the team informed of any legislative or regulatory changes that may impact departmental processes.
- Proven experience in people management.
- Strong customer service skills.
- Excellent stakeholder management skills.
- Outstanding written and verbal communication abilities.
- Proficiency in Microsoft Excel.
- Confident and analytical, with a keen eye for detail.
- Self-motivated and driven.
- Experience in the lettings industry.
- Experience in client accounting.
- Propertymark Level 3 Award.
- Generous holiday allowance starting at 23 days and increasing to 30 with length of service.
- The opportunity to work for one of England’s oldest estate agencies, renowned for delivering excellent customer service.
- Team recognition and awards.
- A popular internal social committee connecting colleagues through sports and other social events.