Back to search
This role focuses on maximising repayments of delinquent accounts while ensuring a positive customer experience. Responsibilities include managing arrears cases, arranging repayment plans, reviewing documents, identifying vulnerable customers, liaising for valuations, reviewing bad debt cases, and recommending write-offs, essential skills in collections, contract and consumer credit knowledge, and a background in Finance & Leasing or Motor Finance.
Client Details
Global finance provider. They focus on maximising repayments of delinquent accounts while ensuring a positive customer experience. The client values integrity, ethical conduct, teamwork, innovation, and commitment, and operates with a structured process to manage tasks efficiently and effectively.
Description
Managing a portfolio of arrears cases within the 60-90 day aged debt category, arranging sustainable repayment plans, and reviewing contractual documents to enhance the recovery process. The role involves identifying vulnerable customers and tailoring recovery strategies accordingly. Additionally, the Account Manager liaises with Asset Management for valuations, reviews cases for bad debt provision, and makes recommendations for write-offs. They also guide other team members through the recoveries process, cover early arrears collections when needed, and prepare reports for management.
Profile
A successful candidate for this role will have a minimum of 2-3 years of experience in collections, specifically in bad debt collection, insolvency, litigation, and asset recovery. They will possess essential knowledge of contract and consumer credit, with a background in Finance & Leasing or Motor Finance. Strong negotiation and decision-making skills are crucial, along with excellent verbal and written communication abilities. The candidate should be proficient in Microsoft Office, especially Excel, and capable of working independently while managing tasks efficiently.
Job Offer
The candidate will work in a dynamic environment, managing arrears cases, arranging repayment plans, and reviewing documents to enhance the recovery process. They will liaise for valuations, review bad debt cases, and recommend write-offs. Essential skills include collections experience, knowledge of contract and consumer credit, and a background in Finance & Leasing or Motor Finance. The role demands strong negotiation, communication, and organisational skills, with the ability to work independently and under pressure, embodying integrity, ethical conduct, and commitment.
